Refund Policy

At Alaigram United Pvt Ltd, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn or unused, with tags, and in its original packaging

  • Be accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, contact us at support@alaigram.com.

Please note: Returns must be sent to the following address:

Alaigram United Pvt Ltd
S71, Centerspace, 284A, Anjanasree Arcade,
Annankunnu Road, Kottayam, Kerala – 686001

If your return is accepted, we’ll provide a return shipping label and instructions on how to send back your package. Items sent back without first requesting a return will not be accepted.

For any return-related queries, contact us at support@alaigram.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please reach out.

Exchanges

The fastest way to get what you need is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you will be refunded automatically to your original payment method within 10 business days.

Please note, it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@alaigram.com.

Ownership

This website (www.alaigram.com) is owned and operated by Alaigram United Pvt Ltd.