privacy policy
Alaigram United Pvt Ltd operates this store and website (www.alaigram.com), including all related information, content, features, tools, products, and services, to provide our customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
We may collect or process the following categories of personal information, depending on how you interact with our website:
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Contact details – name, billing/shipping address, phone number, email address
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Financial information – credit/debit card details, payment information, transaction details
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Account information – username, password, preferences, settings
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Transaction information – products viewed, added to cart, purchased, returned, or exchanged
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Communications with us – any details you share in customer support inquiries
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Device and usage information – IP address, browser, device details, and interaction history with the website
How We Use Your Personal Information
We may use your personal information to:
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Provide, tailor, and improve our services
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Process payments, orders, returns, and exchanges
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Send notifications about your account or transactions
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Deliver marketing and promotional content (you can opt out anytime)
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Detect and prevent fraud, unauthorized access, or illegal activity
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Comply with legal requirements
How We Share Your Information
We may share your information with trusted third parties, including:
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Shopify (our ecommerce platform provider)
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Service providers (shipping, payment processing, analytics, IT support)
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Marketing and advertising partners (for promotions and targeted ads)
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Legal authorities, if required by law
Relationship with Shopify
Our services are hosted by Shopify, which also collects and processes personal information to operate and improve its platform. To learn more about Shopify’s practices, please read the Shopify Privacy Policy.
Children’s Data
Our services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
Security and Data Retention
We take reasonable precautions to protect your personal information. However, no system is completely secure. We retain your personal information only as long as necessary to fulfill business or legal purposes.
Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Opt out of marketing or targeted advertising
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Request a copy of your personal data
To exercise these rights, contact us at support@alaigram.com.
International Transfers
We may transfer your personal information outside your country (e.g., for hosting, processing, or storage) in compliance with applicable data protection laws.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Alaigram United Pvt Ltd
S71, Centerspace, 284A, Anjanasree Arcade,
Annankunnu Road, Kottayam, Kerala – 686001
📧 Email: support@alaigram.com